If the conference has to be cancelled due to circumstances beyond our control such as war, flood, nuclear contamination, pandemic/covid-19, earthquake, terrorist attack, etc, a full refund of delegate fees paid will be arranged.
HYBRID FORMAT: If the conference in-person attendee numbers have to be restricted due to covid-19 guidelines, we may be able to assign your ticket to attend in-person subject to availability. If you do not wish to attend the restricted attendee conference in-person or we do not have sufficient availability, we can assign your ticket to attend virtually and a refund of the surplus fees paid will be arranged. If you do not wish to attend in-person or virtually, a refund of delegate fees paid will be arranged subject to a 15% handling charge.
VIRTUAL FORMAT: If the conference has to be hosted virtually only, your ticket will automatically be assigned accordingly and a refund of the relevant surplus fees paid will be arranged. If you do not wish to attend virtually, a refund of delegate fees paid will be arranged subject to a 15% handling charge.
IF YOU DECIDE TO CANCEL: If you wish to cancel your attendance for any reason, we can accept cancellation requests in writing up to 72 hours before the event subject to a 15% handling charge. No refunds can be allocated to cancellations received after 72 hours pre event. In all instances, we can process substitution requests received in writing up to 24 hours pre event and no handling charges will apply. There are no exceptions to this policy.